Finding Dealer Information

You can find a local dealer or see your dealer's contact information in the Trane® Home web portal or mobile app.

 

In the Trane Home Web Portal

If You Have not Registered Your Thermostat with a Dealer: You can find a local dealer by searching with your home's zip code.

1. Log in on the web portal.
2. If you have multiple homes, select the home with which you want to work from the drop-down in the upper left corner.
   
   
3. Select Climate from the menu on the left side.
   
   
4. Locate your XL thermostat and press Menu in the Control display.
   
   
5. Click Service.
   
   
6. Enter your zip code and press Find Dealers.  Dealers in your area will be displayed.
   
   

 

If You Already Have a Dealer: If your thermostat was installed by a dealer or you have previously registered your thermostat with a dealer, you can find your dealer's contact information on the web portal.

1. Log in on the web portal.
2. If you have multiple homes, select the home with which you want to work from the drop-down in the upper left corner.
   
   
3. Select Climate from the menu on the left side.
   
4. Locate your XL thermostat and press Menu in the Control display.
   
5. Click Service.
   
   
6. Your dealer's information will be displayed.
   

 

 

In the Trane Home Mobile App

The Trane Home mobile app offers the ability to see your dealer's contact information from your mobile device.  If your thermostat is not registered with a dealer, it will allow you to find a dealer in your area.

 

If You Have not Registered Your Thermostat with a Dealer: You can find a local dealer by searching with your home's zip code.

1. Log in on the mobile app.

2. If you have multiple homes, select the home with which you want to work.
   
   

3. Select your XL thermostat from the dashboard in the mobile app.
   
   

4. Enter the Settings menu by selecting the gear icon in the lower right corner.
   
   

5. Click on HVAC Technician Search
   
   NOTE: if this option is not present, your thermostat is already registered with a dealer and you should skip to the next section.)

6. Enter your zip code and press Find Dealers.
   
   

7. Dealers in your area will be displayed.
   
   

 

If You Already Have a Dealer: If your thermostat was installed by a dealer or you have previously registered your thermostat with a dealer, you can now find your dealer's contact information in the mobile app.

1. Log in on the mobile app.

2. If you have multiple homes, select the home with which you want to work.
   
   
3. Select your XL thermostat from the dashboard in the mobile app.
   
   
4. Enter the Settings menu by selecting the gear icon in the lower right corner.
   
   

5. Click on HVAC Service Information.
   
   

6. Your dealer's name and contact information will be displayed.
   
   

If you have any questions or need assistance, please contact Trane Home Customer Support via email at help@tranehome.com or call 1-877-288-7707, Monday-Friday 9 AM – 8 PM ET, and Saturday 10 AM – 5 PM ET.