Trane Home App Message - "Needs Upgrade"

Trane Home App Message - "Needs Upgrade..."

After installing a new thermostat, bridge, or Z-Wave® device and enrolling it via the mobile app, one or more devices may not display correctly, instead showing the message seen below:

This indicates that your subscription must be upgraded to control the device. Subscription changes cannot be done through the Trane Home mobile app; you must use the Trane Home web portal to manage your subscription.

1. Log into the Trane Home web portal.
2. Select the device category on the left that matches your new device, e.g. Climate, Security & Sensors, Lighting & Modules, etc.
3. Locate the new device on the right side of the screen and click Upgrade subscription to complete device setup.
4. If you were previously on a free Comfort plan, you will be prompted to add a credit card to your account.

Once your subscription has been upgraded, the new device should be controllable via the mobile app and web portal.

If you have any questions or need assistance, please contact Trane Home Customer Support via email at help@tranehome.com or call 1-877-288-7707, Monday-Friday 9 AM – 8 PM ET, and Saturday 10 AM – 5 PM ET.