Questions about Billing or Invoices

Questions about Billing or Invoices

Subscription charges for Trane® Home will appear as "HVAC HOME APP" on your credit card statement.  

Unfortunately, this help center cannot provide specific information about your invoice/bill. 

For personalized assistance with billing, please call us at 1-877-288-7707.  For security reasons, we are unable to share billing information via email.

If you have any questions or need assistance, please contact Trane Home Customer Support via email at help@tranehome.com or call 1-877-288-7707, Monday-Friday 9 AM – 8 PM ET, and Saturday 10 AM – 5 PM ET.