Resetting Your PIN

If you have forgotten your PIN or would like to change it for any reason, please see the instructions below.

• Forgotten PIN

• Change PIN

Forgotten PIN

If you forget the PIN used to log into the Trane® Home mobile app, you can log in using your Trane Home account Username and Password.

1. Open the Trane Home mobile app and tap the link that says Forgot PIN.
   
   
2. On the Reset PIN page, enter your Trane Home username and password, then select Reset PIN.
   
   
   • If you have forgotten your Trane username, please refer to Forgotten Username for Trane® Home for further assistance.
   • If you have forgotten your Trane password, please refer to Forgotten Password for Trane® Home for further assistance.
3. Select and enter a new PIN.
   
   
4. Confirm your new PIN.
   
   
5. Your home dashboard will appear along with a message confirming that your new PIN has been saved successfully.
   
   

Change PIN

If you have not forgotten your PIN, but would like to change it for any reason, you can do so from the app menu.

1. While logged into the Trane Home Home mobile app, tap the menu button in the top left corner of the screen.
   
   
2. Select App Settings.
   
   
3. Tap Reset PIN.
   
   
4. Select OK to confirm that you want to proceed.
   
   
5. Select and enter a new PIN.
   
   
6. Confirm your new PIN.
   
   
7. Your home dashboard will appear along with a message confirming that your PIN has been saved successfully.
   
   

If you have any questions or need assistance, please contact Trane Home Customer Support via email at help@tranehome.com or call 1-877-288-7707, Monday-Friday 9 AM – 8 PM ET, and Saturday 10 AM – 5 PM ET.