Reconnecting a Thermostat After Changing Internet Router, ISP, or Network Password

Reconnecting a Thermostat After Changing Internet Router, ISP, or Network Password

If you replace your router, switch to a different ISP, or change your network password, you will have to update the information on your WiFi thermostat.

NOTE: You will need to be at the location of the thermostat to complete these steps.  You cannot perform this task remotely from the mobile app or the web portal.

1. Tap Menu on your thermostat.
   
   
2. Press Settings.
   
   
3. Select Network.
   
   
4. Press Connect to WiFi Network.
   
   
5. Choose your WiFi network and enter the password
   • NOTE: Passwords are case-sensitive and must be entered exactly as set on the router.
   • You will see a message if the thermostat connects successfully.
   • You will not see a message if the password is entered incorrectly, but the thermostat will fail to connect.
6. Press Home to return to the normal thermostat screen.
   
   

If you have any questions or need assistance, please contact Trane Home Customer Support via email at help@tranehome.com or call 1-877-288-7707, Monday-Friday 9 AM – 8 PM ET, and Saturday 10 AM – 5 PM ET.