Enrolling a Nexia® Camera in Trane® Home

To enroll your new camera, you will need:

to be at the location with the camera
the power cord that came with the camera
an Ethernet cable
Some camera models require an additional Micro USB-to-Ethernet adapter, which is included in the box with the camera.

You can enroll your camera either through the Trane Home web portal or the mobile app. However, it is recommended that you enroll using the web portal to be able to set up your camera's wireless connection.

Web Portal

Do not connect the camera to power or Ethernet until instructed to do so.
Log into the Trane Home web portal.
If you have multiple homes, select the home in which you are installing the camera.
Press the green Add Devices button.
Select Cameras.
Press the grey Enroll button next to the appropriate camera type. If you are unsure whether your camera is Indoor or Outdoor, please refer to the outer packaging or contact Customer Support.
Review the information on the screen and press Continue.
Enter the MAC address of the camera when prompted.
- - The MAC address is 12 characters long and will only include numbers 0-9 and letters A-F.
Connect your camera directly to your main internet router with an Ethernet cable and, if needed, the Micro-USB-to-Ethernet adapter included with the camera. Then immediately connect your camera to a power outlet with the AC adapter.
Allow the camera to complete its setup. You can watch its progress in the portal.
Once the camera connects (generally after 2-3 minutes), you should be prompted to enter a new name for your camera. Enter the new name and press Continue.
You should now see the camera with its new name and some option buttons. Press Setup Wireless to the right of the camera name.
The camera will begin searching for wireless networks. Select your network when it has been found.
Enter the wireless password to your network when prompted and press Continue.
The webpage will prompt you to disconnect the camera from power and Ethernet and then reconnect the power cable. Do this and press Continue once power is reconnected.
When the camera reboots and successfully connects to wireless, you will see a message that it has reconnected. Press Close.
You will now see your network at the top under Current Network. Press Finished.
The camera will report its wireless signal strength under the image of the camera in the portal. Once the camera has successfully connected, you can install it in its intended location.

Mobile App

NOTE: You can enroll a camera using the mobile app, but you cannot set up its wireless connection. To use the camera wirelessly after enrolling in the mobile app, please follow Steps 12-18 in the portal instructions above.

Log into the Trane Home mobile app.
If you have multiple homes, select the home where you are installing the camera.
Tap the menu button in the upper left corner of the screen.
Scroll down and select Connect New Device.
Select Nexia Camera.
Enter the MAC address of your camera and press Continue.
Connect your camera directly to your main internet router with an Ethernet cable and, if needed, the Micro-USB-to-Ethernet adapter included with the camera. Then immediately connect your camera to a power outlet with the AC adapter. You have two minutes to complete this.
Once the camera is connected to Ethernet and power, the system will complete the enrollment. You can watch the progress in the app.
When complete, the app will return to the dashboard, which will now display the new camera and a message that the camera has been successfully enrolled.
To complete setup, please refer to Steps 12-18 in the portal instructions above. For assistance in renaming the camera, please see How to Rename Devices.

If the Camera Does Not Connect to Trane Home

Confirm you have entered the correct MAC address. As a reminder, this will always be exactly 12 characters long and will only include 0-9 and A-F. No letters beyond F will ever appear.
Repeat the enrollment process.
- The camera should not be connected to AC power and Ethernet until after you have entered the MAC address and pressed Continue
If the camera does not connect, perform a Factory Reset on the camera and power cycle the router.
- Disconnect the power cable for your router for 20-30 seconds and reconnect it.
- Hold down the reset button (located on the back of the camera) until the power light on the back of the camera flashes.
- Allow the router to reboot fully, which may take several minutes.
If the camera still does not connect, try a different Ethernet cable that you know works.
If it still will not connect, plug the Ethernet cable into a different port on your router.
If the camera still will not connect to Trane Home, please verify/change the following settings:
- Ensure that DHCP is enabled.
- Ensure MAC Filtering is disabled
- FOR WIFI
  - Verify the Encryption type. WCO200NX/WCP200NX cameras will not connect to WEP.
  - Make sure your router is using 2.4 GHz.
  - Make sure the router is broadcasting "b/g" and not just "n".
    
    ★ If you need assistance with router settings, please contact your Internet Service Provider or router manufacturer. ★
Contact Trane Home Customer Support for additional troubleshooting.

If you have any questions or need assistance, please contact Trane Home Customer Support via email at help@tranehome.com or call 1-877-288-7707, Monday-Friday 9 AM – 8 PM ET, and Saturday 10 AM – 5 PM ET.