How to Remove a Camera From Trane® Home

How to Remove a Camera From Trane® Home

To remove a camera from your account, follow the instructions below.  This must be done from the web portal.  A camera cannot be removed using the mobile app.

1. Log into the Trane Home web portal.
2. If you have multiple homes, select the home where the camera is installed.
   
3. Select Video from the grey menu on the left side of the screen.
   
4. Locate the camera that you want to remove and press Edit Settings to the right of the camera's name.
   
5. Click Remove this Camera.
   
6. Confirm the removal by pressing Remove on the pop-up that will appear.
   
7. The camera will no longer appear in the list.

If you have any questions or need assistance, please contact Trane Home Customer Support via email at help@tranehome.com or call 1-877-288-7707, Monday-Friday 9 AM – 8 PM ET, and Saturday 10 AM – 5 PM ET.