How to Delete Multiple Video Recordings

You can delete up to 100 videos at a time while you are logged into your account on the Trane® Home web portal.  Once logged into your account, follow the steps below to delete up to 100 videos at once.

NOTE: The Trane Home mobile app does not allow you to delete multiple videos simultaneously.  However, you can delete videos individually using the mobile app.

 

 

To Delete Multiple Videos From a Single Camera

1. Log into the Trane Home web portal.
2. If you have multiple homes, select the home where the camera in question is installed.
   
3. Select Video from the grey menu on the left side of the page.
   
4. Press Recorded Videos next to the camera to see all of the videos recorded by that camera.
   
5. Select the Display drop-down menu to change how many videos are displayed on the page.  You can choose 10, 50, or 100 per page, depending on your preferences.
   
6. Select the videos you wish to discard using one of these options:
   • Select individual videos by clicking the checkbox to the left of the video thumbnail.
     
   • Or use one of the options from the Select drop-down menu.
     
     
     • Choose Select all videos on page except protected to select anything that has not been protected from auto-delete.  For more information on protecting videos, please see How To Prevent Videos from Being Lost or Overwritten.
     • Choose Select all videos on page to select all videos, including protected videos.
     • NOTE: You can choose to Deselect all videos on page at any time to undo all selections.
7. Click Delete Selected.
   
8. Press Remove to confirm the deletion.
   

 

 

To Delete Multiple Videos From Multiple Cameras

1. Log into the Trane Home web portal.
2. If you have multiple homes, select the home from which you want to delete videos.
   
3. Select Video from the grey menu on the left side of the page.
   
4. Click on the All Recorded Videos tab.  This will display all of the stored videos for all of your cameras.
   
5. Follow steps 5-8 from the process above.

 

 

 

NOTE:

You can also filter your view by individual cameras from the All Recorded Videos page.  To do this, click the Filter videos by drop-down and select any one of your cameras or choose All Cameras.

 

If you have any questions or need assistance, please contact Trane Home Customer Support via email at help@tranehome.com or call 1-877-288-7707, Monday-Friday 9 AM – 8 PM ET, and Saturday 10 AM – 5 PM ET.