How do I Update My Camera's Wireless Settings After Replacing My Router?

If you have replaced your Internet router, you will need to update the wireless settings for each of the cameras installed in your Trane® Home system.  To do this, you must be at the home where the router and camera(s) are installed.

You will also need:

• the Trane Home web portal

• the AC adapter (power cable) that came with your camera

• an ethernet cable

• if included with your camera, the micro USB-to-ethernet adapter. 

To Update Wireless Settings

1. Connect your camera directly to your new router with an ethernet cable.
   • • NOTE: If your camera does not have an ethernet port, you will need the micro USB-to-ethernet adapter that came with your camera to do this.
2. Connect the camera's AC adapter to a power outlet.  The camera should boot within 2-3 minutes.
   
3. While the camera is booting, log into the Trane Home web portal.
4. If you have multiple homes, select the home where the camera is installed.
   
   
5. Select Video from the grey menu on the left side of the page.
   
   
6. Locate the correct camera in the list and press Setup Wireless.
   
   
7. The camera will begin scanning for wireless networks.  Select your new network when the page updates.
   
   
   • NOTE: If your network is not on the list, click Network not Listed to manually enter the SSID (network name) and the security type. 
8. Enter your network password when prompted and press Continue.
   
   
9. The web page will instruct to you disconnect the camera from both power and ethernet, then reconnect only the power.  It is imperative that this step is done exactly when prompted.  Press Continue when done.
   
   
10. When the camera reboots and successfully connects to wireless, you will see a message that it has reconnected.  Press Close.
    
    
11. You will now see your network at the top under Current Network.  Press Finished.
    
    
12. The camera will report its wireless signal strength under the image of the camera in the portal.  Once the camera has successfully connected, you can return it to its normal location.

If you have any questions or need assistance, please contact Trane Home Customer Support via email at help@tranehome.com or call 1-877-288-7707, Monday-Friday 9 AM – 8 PM ET, and Saturday 10 AM – 5 PM ET.