How To Fix AWAIR® Element™ Offline Status

How To Fix AWAIR® Element™ Offline Status

On October 11, 2022, AWAIR revoked all of their Client Authentication certificates, which caused AWAIR Element devices to disconnect from Trane® Home and appear offline.

To reconnect your AWAIR device to Trane Home, you will need to reauthenticate the connection from Trane Home to AWAIR using the instructions below.:

1. In the Trane Home mobile app, tap the menu icon in the upper left corner of the screen.
   
   
   
2. Scroll down and press Connect New Device.
   
   
   
3. Select Awair IAQ Monitor from the list of devices.
   
   
   
4. Press Continue to launch the AWAIR login page in a browser window.
   
   
   
5. Enter the email address and password associated with your AWAIR account and tap Sign In.
   
   
   • NOTE:If you have forgotten your AWAIR password, please use the Forgot Password link above the Sign In button.  Trane Home Customer Support cannot assist with recovering or resetting your AWAIR credentials.
     
     
6. Once the accounts are connected, a message that Trane Home has successfully imported your AWAIR device will appear briefly at the bottom of the screen.
   
   
   
7. The app will automatically return to the Dashboard, and your AWAIR Element device should be online, reporting, and accessible once again.
   

If you have any questions or need assistance, please contact Trane Home Customer Support via email at help@tranehome.com or call 1-877-288-7707, Monday-Friday 9 AM – 8 PM ET, and Saturday 10 AM – 5 PM ET.