Repairing a Z-Wave® Device

Repairing a Z-Wave® Device

Repairing a Z-Wave device will test to see if the device is still communicating in both directions. Because sensors only communicate in one direction, sensors cannot be repaired.

Repairing a Device via the Mobile App

1. Open the Trane® Home mobile app.
2. If you have multiple homes, select the home where the Z-Wave device is installed.
3. Choose the device to repair from the Dashboard.
   
4. Tap Settings in the lower right corner.
   
   
5. Select Advanced.
   
   
6. Choose Repair Device.
   
7. The process can take some time, but the app will report the result when it is complete.
   
   

Repairing a Device via the Web Portal

1. Log into the Trane Home web portal.
2. If you have multiple homes, select the home where the Z-Wave device is installed.
   
   
3. Under the house picture, click Edit to enter Home Settings.
   
   
4. Under Home Settings, select Advanced.
   
   
5. You will see a list of available devices. Scroll to the Routing Table, locate the device you want to repair, and select Repair Device.
   
   
6. A screen will appear (possibly flash by) with the results.
   
   
   • A green checkmark means the device responded.
   • A red exclamation point means it did not respond.
     • If the repair process fails, the system will make a second attempt.
     • If the second attempt is unsuccessful, please contact Customer Support for further assistance.

If you have any questions or need assistance, please contact Trane Home Customer Support via email at help@tranehome.com or call 1-877-288-7707, Monday-Friday 9 AM – 8 PM ET, and Saturday 10 AM – 5 PM ET.