Dealer Remote Access (DRA)

With the Trane® Dealer Remote Access feature, you can enjoy the convenience and flexibility of having your HVAC system serviced, without having anyone step foot in your home. This service is available to customers using Trane XXL series thermostats XL824/824B, XL850, or XL1050.

NOTE: This feature is not available on XL950 thermostats.

What is Dealer Remote Access?

Dealer Remote Access, or DRA, allows you to grant limited access to your smart thermostat so that your HVAC dealer or technician can access it remotely. They can then view, edit, and adjust your settings if necessary, avoiding any unnecessary service appointments.

Enabling DRA
Initiating a DRA Session
During the Session
Ending the Session

Enabling DRA

To use the DRA feature, you first have to register your system with a local dealer and enable Trane Diagnostics.

For information about locating a dealer or determining whether your system is registered with a dealer, please see Finding Dealer Information.
For information about Trane Diagnostics and how to opt-in, please see Trane® Home Diagnostics: Consumer Information.

What to Expect

Once you are registered with a dealer and have opted into Diagnostics, your dealer can request remote access to your system. Once you have approved their request, you do not need to do anything more.

Initiating a DRA Session

When your dealer initiates a DRA session, you will be prompted to allow or deny access to your system.

A message will appear in the Trane Home mobile app, on the Trane Home web portal, and on your wireless smart thermostat. Press Allow on any one of these to grant the dealer access to your system or Deny to refuse access.

Trane Home Web Portal:
XL824/850/1050 Thermostat:
Trane Home Mobile App:

During the Session

You will see a message in the app, on the portal, and on the thermostat to indicate that remote access is enabled.

Trane Web Portal:
XL824/850/1050 Thermostat:
Trane Home Mobile App:
NOTE: You will see different screens flash on your thermostat as your dealer performs tasks. Please do not be alarmed and please do not touch the thermostat while the session is active.

Ending the Session

Your dealer will end the session when they have completed the necessary work and the messages will disappear from the app, portal, and thermostat.

If your dealer forgets to end the session, it will automatically time out at the time displayed on the portal. While we advise against it, you can terminate the session at any time in the portal or mobile app.

Trane Home Web Portal:
1. 1. Press Terminate at the top of the page.
  2. Select Terminate Access to disconnect the dealer from your system, or press Continue to allow your dealer to remain connected.
Trane Home Mobile App:
1. 1. Tap the grey bar at the top of the screen next to the remote access message.
  2. Select Terminate Access to disconnect the dealer from your system, or press Continue to allow your dealer to remain connected.

If you have any questions or need assistance, please contact Trane Home Customer Support via email at help@tranehome.com or call 1-877-288-7707, Monday-Friday 9 AM – 8 PM ET, and Saturday 10 AM – 5 PM ET.