Bridge Backup and Restore

Back up or restore your network using the bridge backup and restore feature. The primary design of this feature is to allow you to replace an existing bridge with a new one and not have to reconfigure all the devices and automations.

The Backup feature backs up the bridge configuration from your existing bridge. Restore will restore your Z-Wave® devices to the new bridge, and reconnect device names and automations to the restored devices.

You can restore to the same or "newer" bridge generation as the bridge your backup is from.

IMPORTANT NOTES:

★ You CANNOT restore to a Generation 1 bridge! ★
This functionality is limited to Generations 2-6.

★ You CANNOT restore to a Link UX360 thermostat! ★
Attempts to restore may appear successful,
but restored devices are inoperable via the app/portal.

Definition of Bridge Generations
Restore Matrix
What It Does Not Do
When to Perform a Backup
Performing a Backup
Restoring From Backup

Definition of Bridge Generations

Generation 1: Standalone bridge, black casing with Schlage® logo
Generation 2: Standalone bridge, black casing with Nexia® logo
Generation 3: Trane® XL824 & XL850 thermostats
Generation 5: Trane XL1050 thermostats, and newer XL824 & XL850 thermostats
Generation 6: Standalone bridge, white casing with Nexia logo

NOTE: If you are unsure whether your XL824 or XL850 thermostat is Generation 3 or 5, please contact Trane Customer Support for assistance.

Restore Matrix

If the backup is from Generation 1, you can restore it to any newer bridge Generation 2-6.
If the backup is from Generation 2, you can restore it to any bridge Generation 2-6.
If the backup is from Generation 3, you can restore it to any bridge Generation 3-6.
If your backup is from Generation 5, you can restore it to any bridge Generation 5 or 6.
If your backup is from Generation 6, you can only restore it to a Generation 6 bridge.

What It Does Not Do

It will not restore devices that have been deleted. If you delete a device from your network, either from the bridge or the web portal, you will have to manually re-add the device.
It will not restore WiFi thermostats or cameras as those are not associated with the bridge.

When to Perform a Backup

You should back up your bridge after adding or removing Z-Wave devices to/from your network.
You should back up your bridge before replacing or upgrading your current bridge.

Performing a Backup

Log into the Trane web portal.
If you have multiple homes, select the home you wish to back up.
Click Edit under your home's picture.
Select Advanced from the Home Settings menu.
Click Backup in the Bridge section.
Your bridge will be unavailable during the backup process. Click OK when ready to proceed.
The portal will display the backup progress.
When the backup is completed, you will receive confirmation of the successful backup, as well as the timestamp for the last backup.

Restoring From Backup

Log into the Trane web portal.
If you have multiple homes, select the home you wish to back up.
Click Edit under your home's picture.
Select Advanced from the Home Settings menu.
Select the backup that you would like to restore to.
Your bridge will be unavailable during the restoration process. Click OK when ready to proceed.
The portal will display the restoration progress.
When the restore is completed, you will receive confirmation of the successful restoration, as well as the timestamp for the last restore.

If you have any questions or need assistance, please contact Trane Home Customer Support via email at help@tranehome.com or call 1-877-288-7707, Monday-Friday 9 AM – 8 PM ET, and Saturday 10 AM – 5 PM ET.