Scheduled Code Not Activating

1. Verify that the batteries in the lock are good.
2. Enter a User Code on the physical lock and confirm that it activates, unlocks, or locks.
3. If you are using a BR100 bridge (black bridge with either a Schlage® or Nexia® logo), verify there is no battery in the bridge while connected to AC power and Ethernet.
4. Verify the lock can receive normal commands.
   • • Using the Trane® Home web portal, attempt an activate command or a lock/unlock command.
     • If the lock is not receiving regular commands, scheduled codes will not work.
5. Run a device repair from the portal.
   1. 1. Log into the web portal.
      2. If you have multiple homes, select the home where the lock in question is installed.
         
         
      3. Select Edit under the picture of your home.
         
         
      4. Select Advanced.
         
         
      5. Scroll down to the Routing Table and locate the lock in the list.
         
         
      6. Press Repair Device under the lock information.
         
         
      7. Confirm you get a green checkmark.  If you do not, please proceed with the next step.
         
         
6. Run a Test Connection.
   1. Without leaving the screen from the last section, select Test Connection under the lock's information.
      
      
   2. Press Continue.
      
      
   3. When the test is complete, a percentage will appear to the right of the Test Connection button.  If the signal strength is less than 80%, it could mean there is an intermittent communication issue.  NOTE: Moving the bridge closer to the lock may improve the signal.
      
7. Power cycle the bridge.
8. If the scheduled code does not work, but regular commands from the portal work flawlessly, delete the scheduled code and re-create it.

Deleting Scheduled Code

1. Log into the Trane Home web portal.
2. If you have multiple homes, select the home where the lock in question is installed.
   
   
3. Select Security & Sensors from the blue menu on the left side of the page.
   
   
4. Locate the lock in question and press the Edit User Codes button found to the right of the lock name.
   
   
5. Locate the Scheduled Code you would like to delete and press the red minus sign to the left of the entry.
   
   
6. Confirm that you want to delete the scheduled code.
   
   
7. Once the code has been deleted, click Finished to return to the Security & Sensors page.
   
   

If you have any questions or need assistance, please contact Trane Home Customer Support via email at help@tranehome.com or call 1-877-288-7707, Monday-Friday 9 AM – 8 PM ET, and Saturday 10 AM – 5 PM ET.