Wrong Time on Thermostat

Click here for a special note on Daylight Saving Time (DST)/time changes!

 

1. If the time on your thermostat is wrong, first ensure that your thermostat is online and connected to Trane® Home.  You can do this from the web portal or the mobile app.

• Trane Home Portal

1. 1. Log into the Trane Home web portal.
   2. If you have multiple homes, select the home where the thermostat in question is installed.
      
      
   3. Select Climate from the grey menu on the left side of the page.
      
      
   4. Locate the thermostat in question and check the upper right corner of the thermostat control panel.
      • If the thermostat is connected, proceed to the next section.
        
        
      • If the thermostat is disconnected, please see Thermostat is Disconnected for further troubleshooting steps.
        
        

 

• Trane Home Mobile App

1. 1. If you have multiple homes, select the home where the thermostat in question is installed.
      
      
   2. Locate the thermostat on the dashboard.

      If the thermostat's status (System Idle, Cooling, Heating, Fan Running, etc.) is displayed, proceed to the next section. If the thermostat shows as Not Connected, please see Thermostat is Disconnected for further troubleshooting steps.

                                                 

2. If your thermostat is online and connected, verify that your home is set to the correct time zone.

1. Log into the Trane Home web portal if you have not done so already.
2. If you have multiple homes, select the home where the thermostat in question is installed.
   
   
3. Click Edit below the picture of your home.
   
   
4. In the Home Information section, correct the time zone if needed and click Save Changes.
   
   

   ★ NOTE: If the time zone is already correct  Choose a different time zone and click Save Changes. Re-select the correct time zone and click Save Changes.

   
   

3. If the time zone has been corrected and the time is still wrong, reboot your thermostat.

• Please see How to Reboot Your Trane® Wireless Thermostat for further instructions.

 

 

Daylight Saving Time (DST)/Time Changes

★ During time changes, please keep the following in mind:

If you have any questions or need assistance, please contact Trane Home Customer Support via email at help@tranehome.com or call 1-877-288-7707, Monday-Friday 9 AM – 8 PM ET, and Saturday 10 AM – 5 PM ET.