How To Remove an XR724 Thermostat from Trane® Home

How To Remove an XR724 Thermostat from Trane® Home

You can remove a Trane XR724 WiFi thermostat from your system via the Trane Home web portal or mobile app.

Mobile App

1. Log into the Trane Home mobile app.
2. If you have multiple homes, select the home where the XR724 thermostat is installed.
   
   
3. Select the XR724 from the dashboard.
   
   
4. Tap Settings.
   
   
5. Select Remove XR724 from Trane® Home.
   
   
6. A pop-up message will appear asking you to confirm removal; press OK to confirm.
   
   
7. Once the removal is complete, the app will return to your home's dashboard.

Web Portal

1. Log into the Trane Home web portal.
2. If you have multiple homes, select the home where the XR724 thermostat is installed.
   
3. Select Climate from the blue menu on the left side of the screen.
   
4. Locate your XR724 in the list of thermostats and click Edit Settings.
   
5. Click Remove.
   
6. A pop-up message will appear asking you to confirm removal; press Remove to confirm.
   
7. Once the removal is complete, the site will return to the Climate page.

If you have any questions or need assistance, please contact Trane Home Customer Support via email at help@tranehome.com or call 1-877-288-7707, Monday-Friday 9 AM – 8 PM ET, and Saturday 10 AM – 5 PM ET.