★ Please contact your HVAC dealer if you are currently experiencing heating or cooling problems. ★
Any issues with thermostat operation (i.e. the thermostat will not power on, etc.) or HVAC equipment, and any heating or cooling-specific questions should be addressed to your HVAC dealer.
Trane® Home Customer Support can assist you with remote operation questions such as:
Connecting your thermostat to Trane Home
Controlling your thermostat through the Trane Home web portal and mobile app
Common thermostat questions
If you have any questions or need assistance, please contact Trane Home Customer Support via email at firstname.lastname@example.org or call 1-877-288-7707, Monday-Friday 9 AM – 8 PM ET, and Saturday 10 AM – 5 PM ET.