My HVAC System is not Heating/Cooling

★ Please contact your HVAC dealer if you are currently experiencing heating or cooling problems. ★

Any issues with thermostat operation (i.e. the thermostat will not power on, etc.) or HVAC equipment, and any heating or cooling-specific questions should be addressed to your HVAC dealer.

Trane® Home Customer Support can assist you with remote operation questions such as:

• Connecting your thermostat to Trane Home

• Controlling your thermostat through the Trane Home web portal and mobile app

• Common thermostat questions

If you have any questions or need assistance, please contact Trane Home Customer Support via email at help@tranehome.com or call 1-877-288-7707, Monday-Friday 9 AM – 8 PM ET, and Saturday 10 AM – 5 PM ET.