★ Please contact your HVAC dealer if you are currently experiencing heating or cooling problems. ★
Any issues with thermostat operation (i.e. the thermostat will not power on, etc.) or HVAC equipment, and any heating or cooling-specific questions should be addressed to your HVAC dealer.
Trane® Home Customer Support can assist you with remote operation questions such as:
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Connecting your thermostat to Trane Home
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Controlling your thermostat through the Trane Home web portal and mobile app
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Common thermostat questions
If you have any questions or need assistance, please contact Trane Home Customer Support via email at help@tranehome.com or call 1-877-288-7707, Monday-Friday 9 AM – 8 PM ET, and Saturday 10 AM – 5 PM ET.
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