Amazon Echo™ (Alexa™) is not Controlling my Trane® Home Device

Amazon Echo™ (Alexa™) is not Controlling my Trane® Home Device: Basic Troubleshooting if Alexa Fails to Control Your Device

 

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Alexa App Issues 

• Confirm you have the latest Alexa app software.
  • The app version will vary with device and device type. It is advised that you check the Google Play™ Store (Android™ users) or the Apple® App Store® (iOS® users) and confirm there are no updates currently available.  
  • Amazon support for all Alexa devices, including checking and upgrading the device and app software, is here:  Amazon Alexa Devices Help
  • Multiple Smart Home Systems

• Verify there are no other Smart Home system Skills connected to the Alexa app.
  • Examples:
    • Nest®
    • ecobee™
    • SmartThings™
    • etc
  • Disable all other Smart Home system Skills
  • Enable the Trane® Home Skill and confirm it is working correctly (ask it to set the temperature)
  • Re-enable the other Smart Home systems and test them

 

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Fails to Control Devices

• Test Alexa functionality and WiFi connection by asking it to check the weather
• Try pausing before stating the final action, i.e: "Alexa" (pause) "Set the bedroom thermostat to 72 degrees".
• Verify device names are limited to one or two words. Other things that can cause vocal command errors:
  • Misspellings 
  • Numbers
  • Special characters
• Enunciate commands clearly and slowly.
• Open the Alexa app and review recent commands. This may reveal language or interpretation issues such as "Turn the fan to high" being misheard as " Turn the fanta high."
  • The Playback button is available as well to assist with troubleshooting this.
• If this still does not resolve the issue, please contact Trane Home Customer Support. 

 

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Connection Issues

• Test both devices individually.  If either of the following tests fails, follow appropriate troubleshooting for network connections.
  • Trane Home: Using the Trane Home app or web portal, attempt to interact with one of your devices, i.e. dim a light or turn the heater on/off.
  • Amazon Alexa device: Ask the weather
    • Amazon Alexa connection troubleshooting (amazon.com)

If you have any questions or need assistance, please contact Trane Home Customer Support via email at help@tranehome.com or call 1-877-288-7707, Monday-Friday 9 AM – 8 PM ET, and Saturday 10 AM – 5 PM ET.