It has come to our attention that recent updates to Android™ are causing delays with Geofence triggering of automation processes.
We are reaching out to let you know that Android’s native geofence service is showing inconsistencies with some of our users who are on the latest versions of Android. This is due to the measures Android is taking to optimize device battery life.
Our team is working hard on solving this problem, but we wanted to make sure you were aware that you could see a delay with your geofences triggering in your Automation processes.
If you have any questions or need assistance, please contact Trane Home Customer Support via email at firstname.lastname@example.org or call 1-877-288-7707, Monday-Friday 9 AM – 8 PM ET, and Saturday 10 AM – 5 PM ET.