Cybersecurity Best Practices for Trane® Home and Trane WiFi-Enabled Smart Thermostats

Cybersecurity Best Practices

We recommend that all Trane® Home customers follow the latest best practices to secure their wireless internet connection:

• Use the latest supported encryption on your home router.
  • Router security should be set to either WPA2-Personal (AES) or WPA3-Personal Transitional.
    • All Trane WiFi-enabled smart thermostats, models XL824, XL850, XL950, XL1050, and Link (UX360), support WPA2-Personal (AES).
    • WPA3-Personal Transitional mode (a mixed mode of WPA3/WPA2) may work as well, depending on your router.
  • WPA-Personal (TKIP) and WEP are obsolete and should not be used.
  • These options are set in your router configuration.  Please refer to your router owner’s manual for instructions.  If you need additional assistance with router configuration:
    • Contact your ISP if you lease the router as part of your internet service.
    • Contact the router manufacturer if you purchased your router from a store or online retailer.
• Change the SSID from its default value to a unique one.
• Change the default admin password on the router if it has one.
• Choose a strong wireless passphrase.
• Use a complex password for your Trane Home account and do not share this password.  Use a unique password for each user.
  • It's possible to give access to the account without divulging the password by generating a 12-digit code.  Access can be revoked at any time.
  • Use a password manager to generate strong passwords.
• Keep your equipment connected to the internet to receive the latest security updates.
  • Updates will be automatically applied to your equipment when they become available.
• On the Link (UX360) thermostat, it is recommended that you disable Bluetooth discoverability when it is not in use.  To turn off Bluetooth on the Link (UX360) thermostat:
  1. Press Menu on the Link thermostat.
     
  2. Tap Settings.
     
  3. Press Wireless Technician Access.
     

  4. Select the Off option

     

If you have any questions or need assistance, please contact Trane Home Customer Support via email at help@tranehome.com or call 1-877-288-7707, Monday-Friday 9 AM – 8 PM ET, and Saturday 10 AM – 5 PM ET.