Linking Trane® Home to Amazon Echo™ (Alexa™)

Overview of Amazon Echo

Amazon Echo is a voice-controlled speaker you can use for simple access to all the information that is important to you: news, weather, sports, music, home control, and much more. The Echo is always ready for your next request. NOTE: Echo is the name of the product, and Alexa is the name of Amazon's app and technology used to process voice commands.

You can link your Echo to your Trane Home account for instant voice control of individual devices and automations by simply saying your command at any time.

Tips Before Using Echo - How To Name Your Devices
Renaming Devices
Naming Restrictions
Adding the Trane Skill to Alexa for Device Control
Trane Home Automations with Alexa
Removing the Trane Home Skill From Echo
Controlling Multiple Homes With Amazon Echo

Tips Before Using Echo - How To Name Your Devices

Naming your devices with simple one-word or two-word descriptions will provide the best voice control. Good examples are:

LIGHTS:

Kitchen Light
Kids Bathroom Light
Left Porch Light

THERMOSTATS:

Main Floor Thermostat
Upstairs Thermostat
Third Zone Thermostat

AUTOMATIONS:

All Lights
Master Lights

Renaming Devices

If you need to rename devices, you can do this easily in the Trane Home app or web portal. Please see How to Rename Devices for instructions.

Naming Restrictions

Do not use numbers in device or automation names. Example: Bathroom 1 Light
Avoid Alexa command terms like "on", "off", "bed", "stop", etc. in your device or automation names. There are many of these and they are not always obvious.
Ensure all names are spelled properly.
Do not have duplicate names for the same device types.
It is ok to duplicate names for different device types, such as "Entry Light" and "Entry Thermostat"
Avoid duplication of names with other systems controlled by your Echo, such as a Harmony Hub

NOTE: Name conflicts often manifest themselves as Alexa's non-recognition/confusion or just silence. If you suspect there is a conflict, try renaming your device or automation to something unique that is not in the Alexa lexicon, like "Chocolate Pudding". You must do a device discovery after renaming a device or automation. If it works after renaming and rediscovering the device/automation, your setup is good and you should try renaming any others that may be having an issue.

Adding the Trane Skill to Alexa for Device Control

Start by following the instructions to set up your Amazon Echo, and download the Alexa app to your mobile device.
Open the Alexa app and select More in the bottom right corner.
Select Skills and Games.
Click the magnifying glass icon to open the Search screen.
Search for Trane and select the Trane Home skill from the results.
Select Enable To Use.
Enter your Trane Home username and password and select Continue. NOTE: You must use your Trane username, not your email address. You can find your username in the top right corner of the Trane Home web portal, where it displays "Welcome, <username>".
If you have more than one home assigned to your Trane Home account, please select the house you want to control.
You should see this screen on a successful link. Click Close to continue to device discovery.
Select Discover Devices to add your devices to Trane Home.
NOTE: This step must be performed after adding any new devices or renaming them to allow them to be synchronized with your Amazon Alexa account.
Wait briefly while the Alexa skill discovers your supported Trane Home devices.
Once successful, Alexa will indicate how many devices were discovered. Press Next to set up the devices in Alexa.
NOTE: If devices are added or renamed, simply return to the Smart Home section in the Alexa app and select Discover Devices again to have them rediscovered. You can also discover devices with the voice command: "Alexa, discover devices."

NOTE: For security and safety reasons, Garage Door Openers are not currently supported or discovered. This may change in the future.
Add your devices to a group, if desired, or press Skip to complete setup.
Once you have finished the setup, you will be able to interact with your Trane Home devices within the Alexa app.

Trane Home Automations with Alexa

Amazon Echo does not have a concept of Trane Home Automation sequences, so Trane Home uses a clever method to accommodate them. They look to Alexa like a light switch. For example, to activate an Automation called "Watch TV", say "Alexa, turn on Watch TV" and the automation will be executed. As a security measure, we require a special trigger in the automation definition called "3rd-Party Integrations" to enable Echo access to the automation.

NOTE: It is very important to avoid naming conflicts within your Echo system, and avoid confusing Alexa by having internal command names in your automation names. Many common automation names will conflict with Alexa commands. For example, if you have an Automation called "Turn off Lights", you will confuse Alexa by saying "Alexa, Turn on 'Turn off Lights'." We have also seen issues with "Go to Bed", an internal Alexa command that tells Alexa to be quiet, and other internal commands. Even the example above ("Alexa, Turn on 'Watch TV'.") might conflict if you have a remote control system like a Harmony Hub.

For more information on Automations, please visit Automations Overview.

Removing the Trane Home Skill From Echo

Refer to Unlinking Trane® Home from Amazon Echo™ (Alexa™) to remove Trane Home devices from Amazon Echo and Alexa control.

Controlling Multiple Homes With Amazon Echo

Q. Can I use my Echo to control devices on multiple homes? For example, I would like to tell my vacation home lights to turn on.

A. You can only associate your Amazon account to one home. A workaround is that you can create an additional (free) Amazon account for your second (or third, etc.) home and associate that account with another house.

Q. How do I switch my Echo to a different account?

A. Be careful, you may end up controlling the wrong home! See this Amazon web page for instructions on associating multiple accounts with an Echo and switching between them: Amazon.com Help: How Do Household Profiles Work on Alexa Devices?

If you have any questions or need assistance, please contact Trane Home Customer Support via email at help@tranehome.com or call 1-877-288-7707, Monday-Friday 9 AM – 8 PM ET, and Saturday 10 AM – 5 PM ET.